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Refund Policy



Return Policy.

Your purchase of WintegoSPY Remote Cell phone Spy Software is regulated by this policy. Please read it carefully before completing your order as it determines your rights and Your Money back with regard to your purchases, including essential restrictions and exclusions, If the Customer has purchased and downloaded the software,then we will ask them to be reasonable in demonstrating that the product did not meet expectations as presented in the product description at time of purchase.By placing an order you agree that your order is governed by this policy.


Please Note,You Agree That:

  1. If you download the software and it doesn't carry out every feature we have described and demonstrated in-an-easy-to use fashion,just post a refund request on our support Desk and we'll  issue you within prompt and courteous refund.Simple as that!All you need is to show.
  2. We will also refund if the person you would like to spy already bought our software!you wont get data from their phone in the first place therefore that is an automatic Refund(we do not spy our customers)
  3. We only give you the features that we have described on our website, If they do not impress you in any way/maybe you were expecting something more, kindly don’t buy the software.
  4. To remotely spy android device (without ever touching their phone/even if they are abroad)You must Know the target phone Gmail Account(someone@gmail.com) and Phone number which will be entered on the spy App with some settings we provide, If we fail to do so, you will get a full refund, no argument about this.
  5. In the event where you don’t have the two stated above(Gmail and Phone), you may be required to physically access the target phone for one minute to install the spy app.
  6. Target Phone need to be connected to the internet at the time of installation (to upload data)
  7. Always Contact our technical team for any issues that may occur before requesting for the refund, some issues can easily be solved if you contact us, unless it is beyond us.

General

In case you have technical issues with the software which cannot be fixed by our support team, you may be eligible for a full refund in accordance with Refund Conditions outlined on this page. However, we are convinced that most of claims for refund can be avoided if you accept professional help from our Customer Support Center who are always available to help you.
Logs are kept on the server no more than for 30 days after subscription expiration.

Refund Conditions

Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 10 days following the day of your purchase or 48 Hours after the activation of the software as long as refund reasons do not contradict the Refund Policy conditions outlined below.

  1. No refund will be issued after 10 days have elapsed since the purchase date
  2. No refund will be issued if Customer do not know the Gmail and phone number of the target phone and therefore refuses to install the spy app to target phone/not able to get target phone to install the spy app.
  3. No refund will be issued if a customer did not enable the internet connection of the target phone during installation.
  4. The claim for refund may apply only to the primary (first) WintegoSPY subscription
    No refund will be issued in cases where customer refuses to re-install WintegoSPY  software in the event of the performed upgrade of the operating system on the their device.
  5. Do not install the app in more than two phones/device (If you buy one subscription), we will delete your account and there would be no refund.
  6. No refund will be issued in case the target device has lost connection with WintegoSPY  subscription due to the absence of Internet access (negligence), factory reset (In the event you install the spy app on their Phone) or update to the latest operating system version(In the event you use their Gmail and Phone number)
  7. No refund will be made to anybody who request the refund just because they have said so,software is working but they just want refund,if you are planning to do this, kindly save both us time, don’t buy the software.


No refund can be issued to Retina x Spy App customers in case their reasons for a refund are completely beyond WintegoSPY control. They include, but are not limited to:

 
  1. The monitored phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem.)
  2.  Monitored device was reset to original factory settings (It Happens In the event you install the spy App on their Phone)
  3. The customer does not follow(Refuses)the installation guidelines of our customer support team
  4. The customer does not accept technical assistance or he/she is ignorant/rude  to listen to our Customer support. 
  5. The customer does not know the target phone number and Gmail account OR does not have access to the monitored phone / does not know the password/Phone patterns to unlock it.(if you do not know the target phone Number and Gmail Account,then there is no way we are going to help you)
  6. The monitored device runs unsupported operating system. The following Operating Systems are NOT supported:IOS, Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada. Remote Cell phone spy support android OS Only.
  7. The customer intended to use WintegoSPY  on more than one target device after buying one subscription plan.
  8. Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used,"I dont need it anymore"I intend to use it some months coming"  "Am nolonger interested" etc.)
  9. The customer is either unable or does not Know the target phone Gmail address and Phone number and at the same time ,they cannot access the target phone to install the spy app themselves.
  10. Retina X  software was detected by Some Strong anti-virus software Programs , target user or other services Advanced features of WintegoSPY (WhatsApp, Skype, Viber monitoring, etc.) are not available because customer is either unable or does not want to root the Android device.
  WintegoSPY without Installation to the target phone(Remote Spy)
No refund can be issued to Wintegospy  customers in case their reasons for a refund are completely beyond our  control. They include, but are not limited to:

  1. The customer does not have up-to-date Gmail Account/credentials and Phone number  for the monitored device.
  2. The customer does not have access to the monitored device in order to activate Gmail backup(If their target did not activated the Gmail back-up themselves )
  3. The monitored device does not have daily internet connection(You need internet to upload logs such as Call records,whatsapp sms etc)
  4. Change of carrier leading to loss of Internet connectivity and consequently improper functioning of Retina X  application.
  5. The customer does not follow the installation guidelines of our customer support team
    The customer intended to use Retina x Spy App on more than one target device/redistribute with friends(Your account will be disabled and there would be no refund for you)
  6. The monitored device does not have enough space in Gmail (Google +) for saving backups and the customer is not able to increase it using target phone Google drive.
  7. The customer did not receive the data that had been saved to Gmail account before wintegoSPY setup. 

Refund Procedure

You are required to send your refund request to My Spy Billing Department at refund@wintegospy.com. We do not accept refund requests made via Live Chat or by phone. Usually the refund decision is made within one to two business days. In case of the refund issuance please note that refunded amount will be less than paid amount by 9% due to fees charged by banks and payment processing companies per transaction.

 

About WintegoSPY

WintegoSPY (formally SpyGeargargets) is a Francisco Partners portfolio company founded in late 2007 in Israel. We are WintegoSPY- the premier global provider of digital monitoring solutions and related services, WintegoSPY is present in more than 200 countries and has a market leading position in areas such as mobile and Computer monitoring, data recovery, Spy garget ,surveillance,CCTV,GPS tracking and so on. Millions of users worldwide give preference to our application for its superior quality.

WintegoSPY moved its head offices to United States after being acquired by SpyGearGargets in March 2017. More information about WintegoSPY and SpyGearGargets platform and related services can be found on www.wintegospy.com .More information on SpyGearGargets can be found on www.SpyGearGargets.com .

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