Refund Policy

Refund Policy for Wintego Spy Tracking Software

At Wintego Spy, your satisfaction is our priority. We offer a range of monitoring software solutions tailored to your needs. In the event that you are not fully satisfied with a specific software application within our suite, we have devised a refund policy to ensure a seamless experience for our valued customers. Please review the following guidelines carefully to understand our refund process. .

General Guidelines

If you encounter technical challenges with our software that cannot be resolved by our dedicated Customer Support Center, you may be eligible for a refund according to the terms outlined below. We encourage you to reach out to our Customer Support Center before requesting a refund, as many issues can be resolved with their professional assistance. You can contact our Customer Support Center at support@WintegoSPY.com or by filling out this form.

Flexible Refund Policy for Individual Software Applications

Our refund policy applies to individual software applications within the Wintego Spy 8 Monitoring Software suite. Each software application is priced at $5.8 per year, totaling $47 for the entire suite. Please note that refunds will be processed on a per-application basis, ensuring fairness and flexibility for our customers.

Partial Refund Conditions for Each Individual Software

For individual software within our suite, the following partial refund conditions apply:

• If a specific software application is not functioning as intended, resulting in dissatisfaction, a refund of $5.8 of the purchase price for that software will be processed.
• If our Customer Support fails to respond to your ticket within 24-48 hours, and you choose to discontinue using our monitoring services, a refund of 10% of the purchase price will be processed.
• If you encounter technical difficulties or dissatisfaction with a specific software application, you are eligible for a refund of $5.8 for that application.
• Refunds will be processed if the specific software application you purchased is not functioning as intended.
• Refunds will be processed for software applications that exhibit performance issues which cannot be resolved by our dedicated Customer Support Center.
• Please note that refunds will only be granted for the specific software application you are dissatisfied with, and not for the entire suite.

No-Refund Conditions

Refunds will not be granted under the following circumstances:

• If the target user intends to monitor a non-supported operating system (our software is compatible with Android, Windows, and macOS).
• If 30 days have passed since the purchase date.
• If you decline technical assistance or fail to follow the installation guidelines provided by our Customer Support team.
• If the target device is not owned by you, or if you have not obtained consent from the device owner to install Wintego Spy Software.
• If the software is intended for illegal activities such as unauthorized surveillance or spying on someone without their consent.
• If you request a feature that Wintego Spy Software does not offer, regardless of whether it was misinterpreted from the features list.
• If the target device lacks internet access due to reasons such as expired cellular data plans or service interruptions.
• Refunds will not be granted for software applications that are functioning as intended and meeting their advertised features.
• This refund policy only applies to individual software applications within the suite and does not cover the entire suite purchase.
• If you are no longer subscribed to the Wintego Spy monitoring plan at the time of the refund request.
• If you do not comply with the installation guidelines provided by our Customer Support team.
• If the application works in stealth/undetectable mode, meaning no trace of activity is left behind on the device.
• If you refuse to update the application after technical issues have been resolved.
• If you fail to install and run the Team Viewer QS app on the target device for Remote Installation Support or if there's no or poor internet connection on the target device.
• If you intend to use the software for illegal activities such as theft, kidnapping, or unauthorized surveillance.
• The refund policy is not applicable to software applications used for illegal purposes, including unauthorized surveillance and spying.
• No refund will be granted for reasons such as "change of mind" or personal preferences.

Legal Disclaimer

Using Wintego Spy software implies that you acknowledge and agree to use it legally and ethically. You confirm that you either own the device you're installing the software on or have obtained the legal consent of the device owner to monitor it. We do not endorse the use of our software for illegal purposes, including unauthorized surveillance and data theft.

Call Recording Disclaimer

If you experience one-sided call recording, please note that it may be due to firmware settings on certain devices. We offer solutions and extensions to address this issue on compatible devices.

No-Installation Version Disclaimer

Our no-installation version of the software requires Gmail credentials from the target user. It's crucial to ensure you have legal consent to use these credentials for monitoring purposes.

Refund Procedure

To request a refund, simply provide essential information using our online form. Please allow up to 7 working days (for USA residents) and up to 14 days (for non-USA residents) for the refund process to complete. A 9% deduction will be applied to each transaction to cover bank and payment processing fees.

1. Contact our Customer Support Center at support@WintegoSPY.com or by filling out this form to discuss your concerns and provide details about the specific software application for which you are seeking a refund.
2. Our Customer Support team will assess the issue and verify your eligibility for a refund.
3. If your request is approved, we will process a refund of $5.8 for the specific software application in question.
4. The refunded amount will be credited back to the original payment method used for the purchase.

Please allow up to 7-14 business days for the refund process to be completed.

Please note that while this policy is designed to protect your rights as a customer, certain limitations apply to ensure fair usage and prevent misuse. We are committed to transparency and customer satisfaction, and we encourage you to reach out to our support team for any queries or concerns.